PERSONALIZED CUSTOMER SERVICE
From offering a pick up at the airport till the last day of the stay we will offer availability and close customer service. We will help in any unforseen event like the hospital, the police, a pharmacy need, embacies, etc.
Our guests will be welcomed on their arrival when the key delivery is made. However, the times of arrival and departure must be informed.
Free 24 hours / 365 days customer service to our guests. Our guests will be supported by our team at any hour of the day or night, if they are faced with an incident at the apartment.
We strive for excellence and for the well-being of our guests. Also, we aim for the best state of the apartment to make your stay as comformtable and memorable as possible.
We offer for our guests disponibility a team of tour guides that are profficient in 9 languages that will acompany our guest during their visit in Madrid.
Like personal assistants, our customer service team will help our guest book a ticket for the cinema, theater, musicals, concerts and broadway shows.